General

Why should I choose iUgo?
iUgo is a digital tool that empowers teachers, allowing them to take control of their schedules, planning and teaching. It makes a real difference, helping t...
Tue, 2 Apr, 2019 at 12:22 PM
What are the system, software and browser requirements?
Use one of the following browsers to open the iUgo framework: Google Chrome 44 or higher Mozilla Firefox 39 or higher Internet Explorer 10.0 or higher ...
Thu, 28 Mar, 2019 at 2:13 PM
Can individual users subscribe or is it sold only as a whole-school solution?
iUgo is structured to be flexible so that it meets the needs of every user. Therefore you may sign up as an individual, or to achieve a whole- or part-schoo...
Thu, 28 Mar, 2019 at 2:13 PM
How do I change my password?
Click Sign In in the menu bar at the top of the page. Click Reset password below the login details and we will send you an automatic email to reset your pa...
Thu, 28 Mar, 2019 at 2:14 PM
Can I ask for assistance?
Absolutely! If you can't find the answer here, click Contact in the menu bar at the top of the page and fill in the form. We''ll get back to you...
Tue, 2 Apr, 2019 at 12:25 PM
Where can I get further training in iUgo?
Click Contact in the menu bar at the top of the page and fill in the form, or phone 1800 005 068. We will get in touch to organise online training with you.
Tue, 2 Apr, 2019 at 12:26 PM
What support is available as I learn to use iUgo?
We offer a 30-minute online tour as part of the sign-up process. The Getting Started wizard on the dashboard provides your initial support while the extensiv...
Tue, 2 Apr, 2019 at 12:28 PM
Why is a button not working or why is the screen grey?
Because your browser has a pop-up blocker. See the instructions for your particular browser, which may be: Firefox - Mozilla's support pages will sho...
Thu, 28 Mar, 2019 at 2:18 PM
Troubleshooting guide for missing or deleted plans & error messages
Missing planning: iUgo files away planning from previous terms so you only see what's been created for the current term. You can use the filters displa...
Thu, 6 Jun, 2019 at 5:07 PM
How do I turn off my subscription automatic renewal?
Your subscription will be automatically renewed at the end of your payment plan until you cancel. To turn off the automated renewal of your account in the f...
Mon, 9 Sep, 2019 at 2:22 PM